FC
Francois C
1 reviews | Active since May 2013
26 Oct 2016, 14:56
Intermittent connection issues
<p>I have been having ping problems with my mobile data for 5 days already. I cannot get into contact with MTN as they are experiencing technical difficulties in their call centre. How do you sort an issue out if you can't even let them know you have a problem.</p> <p> </p> <p>Usually when gaming online I have a ping of 40 - 60 ms. The last couple of day the jitter has destroyed my gaming experience completely as my ping now ranges from 120 to over 900, and never stable.</p>
Helpful (0)
Replies (6)0
Replies (6)FC
Francois C's updateReviewer Update
26 Oct 2016, 17:22Actually it is not just a ping problem, but a general data traffic problem. Webpages take longer to respond and even sometimes time out completely.
FC
Francois C's update26 Oct 2016, 17:22
Reviewer Update
Actually it is not just a ping problem, but a general data traffic problem. Webpages take longer to respond and even sometimes time out completely.
MTN South Africa's replyOfficial
27 Oct 2016, 09:07Thank you for your post.
We apologize for any inconvenience incurred.
The request has been sent to the coverage department to contact and assist you online.
You may contact the coverage department on *** to be assisted on line.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply27 Oct 2016, 09:07
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The request has been sent to the coverage department to contact and assist you online.
You may contact the coverage department on *** to be assisted on line.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's replyOfficial
27 Oct 2016, 09:07Thank you for your post.
We apologize for any inconvenience incurred.
The request has been sent to the coverage department to contact and assist you online.
You may contact the coverage department on *** to be assisted on line.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply27 Oct 2016, 09:07
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The request has been sent to the coverage department to contact and assist you online.
You may contact the coverage department on *** to be assisted on line.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
FC
Francois C's updateReviewer Update
31 Oct 2016, 16:56Hi Alice,
I contacted the coverage department several times over several days and got mixed responses.
1. There are technicians working on the tower in the area.
2. There are no technicians... There are people doing upgrades. TAT? I don't know.
3. There is no problem with the tower. No one is busy working at the site.
Please assist as I cannot get better service elsewhere.
The number I use to connect is *** . This is in Dainfern, JHB.
Kind regards,
Francois
FC
Francois C's update31 Oct 2016, 16:56
Reviewer Update
Hi Alice,
I contacted the coverage department several times over several days and got mixed responses.
1. There are technicians working on the tower in the area.
2. There are no technicians... There are people doing upgrades. TAT? I don't know.
3. There is no problem with the tower. No one is busy working at the site.
Please assist as I cannot get better service elsewhere.
The number I use to connect is *** . This is in Dainfern, JHB.
Kind regards,
Francois
FC
Francois C's updateReviewer Update
01 Nov 2016, 07:28Hi,
Sorry the number is wrong. The one with the problem is ***.
FC
Francois C's update01 Nov 2016, 07:28
Reviewer Update
Hi,
Sorry the number is wrong. The one with the problem is ***.
FC
Francois C's updateReviewer Update
15 Nov 2016, 11:08No assistance? Bad service.
FC
Francois C's update15 Nov 2016, 11:08
Reviewer Update
No assistance? Bad service.