1 reviews | Active since May 2013
Insured Samsung Galaxy S7 Not Replace Whilst Insured with MTN
My cell phone has been ******. I have claimed from MTN for a new phone but they deny that my phone is insured. I have a contract with MTN which shows my phone is insured. I have sent the contract through to ********** but with no help. Please replace my phone by tomorrow.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our insurance department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***4
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our insurance department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***4