KM
Kay M
1 reviews | Active since Mar 2015
07 Mar 2016, 20:38
Insure
I have had insurance on MTN handsets for over 3 years. R140+ a month. My phone is now broken and I have submitted a claim on the 29th Feb and have yet to receive feed back. 3 years of payments and an average monthly bill of R1200 and I can't even get a reply. This is terrible service. I keep paying my phone bill as well as the insurance cover but for what? Please can you sort this issue out. Not one to complain but not getting any where slowly!
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MTN South Africa's replyOfficial
07 Mar 2016, 22:38Hello Kaymcgeer,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply07 Mar 2016, 22:38
Official
Hello Kaymcgeer,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,