INSURANE

<p>Hi Peter, so i took out cellphone insurance with MTN when i got my Iphone 6s plus from them. i was told that should the be a problem with my phone the turnaaround time for them to assist me is 24 hours in gauteng. now with that bieng said i sent in my claim on the 07th of June and till today i have not heard anything from them. i have sent them follow up emails informing them of how urgent this situation is as i need my phone for work aswell. i recieve read reciepts for the emails but no response from them. their insurance call never takes me through to a consultant, i hold for more than 15min. i am really frustrated and dissapointed with their service. im at a verge of cancelling my contract with them.</p> <p>reagards,</p> <p> </p> <p>A really dissapointed customer who has been loyal to them for more than 15 years.</p>