INSURANCE? YOU MEAN NO SERVICE?

My Father took his LG-G4 in for repairs in January 2016. In February 2016, I contacted Micheal, the manager at the Stellenbosch branch who said that the phone was never sent away because of paperwork. He sent it away.It came back unrepaired.He sent it again, and again unrepaired. My father collected the phone and took it through to the Insurance company's repair place himself. Apparently Michael/MTN did not complete the correct paperwork.Since he handed in the devices its been 3 months! This is not just bad service but PERTHETIC! You don't give loan devices. He had to purchase a new phone to use which is a piece of **** because who is going to pay R6000 for a descent phone when they have a brand new LG-G4??!!!! This has been going on too long. Thank goodness for CELLC's Buyout deal! Looks like that what we are going to have to DO!