1 reviews | Active since Mar 2015
Insurance with NO REPLY
<p>As per mtn insurance e-mail SLA is 5 days which I received when I sent an enuiry with ref: ********** 1. Today is 7 days later since i send the mail. I sent my forms to my nearest mtn after I went to the police station the same night that I lost my phone.</p> <p> </p> <p>Days later no feedback, the application forms state turn around is 24hours for feedback and this is hours and days later. I have no feedback that has been given to me.</p> <p> </p> <p>I am in need of a phone and I am still phone less.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Hi Mike,
I am in amuzement, again today I receive an apparent response from the insurance mail, the person who picked up my first e-mail clearly didn’t read it as they tell me that they have not received my application and send me “New Insurance Application Forms”, which at all doesn’t make sense to me as I have been paying for insurance for awhile and in the chain e-mails that I have sent, I attached the claim form and all the necessary documentation for the claim, in hoping again according to the clause on the paper that maximum I would have to wait 48 hours for something.
I am again still waiting.
Hi Mike,
I am in amuzement, again today I receive an apparent response from the insurance mail, the person who picked up my first e-mail clearly didn’t read it as they tell me that they have not received my application and send me “New Insurance Application Forms”, which at all doesn’t make sense to me as I have been paying for insurance for awhile and in the chain e-mails that I have sent, I attached the claim form and all the necessary documentation for the claim, in hoping again according to the clause on the paper that maximum I would have to wait 48 hours for something.
I am again still waiting.