RD
Raesibe D
1 reviews | Active since Jan 2013
14 Apr 2015, 10:31
Insurance Update???
I got a new contract with MTN a week and a half ago. I was given a reference number for insurance, but I haven't heard anything about it ever since. I would like to know if I'm insured as I app**** for it and it shouldn't take this long. I have tried numerously to call the MTN insurance line on ***, but there is no answer. Please attend to this matter urgently.<br> Reference number: ***.
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MTN South Africa's replyOfficial
28 Apr 2015, 11:59Hello Rae4,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply28 Apr 2015, 11:59
Official
Hello Rae4,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,