1 reviews | Active since Dec 2017
Insurance through Mtn with Pinnacle
Phone screen damaged. Tried to claim from Pinnacle insurance, however Mtn did not update the previous phone (Samsung S6) insurance and monthly premium when contract was upgraded (Samsung S7 Edge).
Pinnacle passes the buck to Mtn and after a week still no feedback. How can this be my responsibility when Mtn did not update their system with the new insurance on the new phone. I fully continued and paid for the insurance and nobody contacted me with any changes to the insurance. Premium for insurance is fully paid for the last 3 years with no claims.
Tried to claim from Mtn who referred to Pinnacle insurance, however they dont want to pay based on the wrong phone being insured!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team