Insurance that always puts Money over your Life/ MTN Pinnacle Marketing insurance.

I took out an insurance with Pinnacle for my Daughter because anything can happen. Little did I know that the insurance would question my daughters life & safety over a Samsung A310 phone.

The incident: she was approached by 2 men while walking to her flat; they threatened to stab her in the stomach should she not handover her phone. They eventually snatched her bag (back pack) and ran away. She found her bag lying on the next street and her belonging on the street(that's how the device was ******).

The Unresolved issue: The device was ****** on Monday 7 May 2018 and according to Pinncle marketing; the phone was last used in April. She had 2 devices which meant that if she wanted to swap simcards she would do so. I'm sorry but from my understanding it seems like MTN& Pinnacle marketing have a problem with the fact that my daughter had 2 phones and only 1 was insured with them; meaning that my 23 year old daughter was supposed to fight the hillbrow gangsters and get stabbed for MTN & Pinnacle insurance to replace her device.

All documents as per our contract were sent to PinnacLe marketing Insurance however, i am being sent around to get proof of purchase for a device that was NOT bought from MTN (not stated in the contract) what does the uninsured phone have to do with the insurance company????

I feel like it is useless taking out an insurance with MTN Pinnacle marketing; the fact that I pay MTN & Pinnacle insurance monthly makes me sick! I will never advice anyone to take out an insurance with MTN & Pinnacle Marketing, its not worth it.

Reference no: MTNLF144...../2