1 reviews | Active since Dec 2017
Insurance struggling with MTN
My cellphone got ****** the 1st of December I went to the police station to get a statement after that went to MTN to give in my statements a lot of things has happened in between which was sorted but still I am waiting for MTN its been almost 3 weeks now and still nothing has been done about the situation and this is only ONE of the problems that I have with them.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team