CA
Candice A

1 reviews | Active since Dec 2014

23 Jan 2017, 16:43

insurance stinks

<p>Laid a complaint in hellopeter, received feedback from mtn. They said I must phone a number , which didnt work btw. Phoned Pinacle, which gave me another number after being on the line for +-40 minutes. Phoned this number and they didnt pick up at all. Im starting to think that cellphone insurance is just a ****. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Feb 2017, 20:51
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ:***

Best regards,