Insurance still not cancelled after 3x months
<p>On 14 December 2016 I was given a new insurance policy for an upgrade. Immediately upon recieving the new policy the amount was double it was for the previous device, I cancelled the policy. When I recieved my February 2017 invoices I saw that they debited me twice for insurance. Long story short after various emails to their insurance department I didn't yet recieve a refund for the double deduction and I'm still charged every month for insurance which I cancelled.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
warm regards
mike
REQ:***