1 reviews | Active since Jul 2016
insurance service sucks
<p>I have experience such a poor service ever, MTN IS TERRIBLE. Really dont know how do they expect me to live without my phone. I have sent through my claim form on the 18th of july 2016 which it clearly states that their turn around time is between 24 to 48 hours, still today i have not received any feedback. Called several times and being on hold for more than 20 minutes, is this the kind of service that I am paying for?</p>
Good day Lebogang Masemola,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Lebogang Masemola,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Hi Ayanda
Really now,a week has past already and still NO RESPONSE OR FEEDBACK,is this how you service your clients? I regret the day I enter MTN to buy a phone and get your danm INSURANCE. I see that I need to take this matter far. How can a simple feedback take you more than 3 weeks? I am super mad....I am losing out so much due to the fact that I dont have a phone.
Hi Ayanda
Really now,a week has past already and still NO RESPONSE OR FEEDBACK,is this how you service your clients? I regret the day I enter MTN to buy a phone and get your danm INSURANCE. I see that I need to take this matter far. How can a simple feedback take you more than 3 weeks? I am super mad....I am losing out so much due to the fact that I dont have a phone.