1 reviews | Active since Jul 2016
Insurance service delivery horrible
<p>I have had to put in a claim for my cellphone that got damaged on the 4th of July.</p> <p>Today, 26 July, I still have not heard anything from them, call centre is of no use, calls keep dropping, they say there is an issue, and that claims would take 5 to 7 days to process. It is 20 days (16 working days) later....how big is this issue???</p> <p> </p> <p>At this stage I would very much like to cancel the insurance and just go and buy a new phone, less pain and worries. Just a pity that I have been paying premiums for so long for a service that is of no use.</p> <p> </p> <p>My reference for my claim: ********** 3</p>
4 days later and still no call. We are 5 days away from a month since I logged a call initially.
Please call me to cancel the insurance, I am still having issues getting through to the call centre to do the cancellation myself. I will go out and buy a replacement do not want any thing to do with MTN Insurance. Will never recommend MTN insurance to anybody, paying in excess of R60 a month for NOTHING. Money well wasted.
Thanks
4 days later and still no call. We are 5 days away from a month since I logged a call initially.
Please call me to cancel the insurance, I am still having issues getting through to the call centre to do the cancellation myself. I will go out and buy a replacement do not want any thing to do with MTN Insurance. Will never recommend MTN insurance to anybody, paying in excess of R60 a month for NOTHING. Money well wasted.
Thanks