Insurance ****

I had an insurance with a mtn for my phone since 2016 and my phone was ****** on the 25th July 2022, I called the insurance and I was told I don't the insurance. I then decided to let it go, but end of August when I checked my invoice the insurance is still there and I went through my old invoices and the insurance was there. I called again and I was told I didn't have insurance. On the 2nd of September I went and bought the phone and they told it's mandatory to have insurance and I can cancel it after a month. When checked my invoice for September the old insurance was deducted pro-rata. I called them again and the answer was the same I then gave the lady the insurance no on the invoice and she told me it was the insured person is Mr Mkhatshwa and his phone is a Samsung galaxy A32. So I asked if all this while I was paying insurance for that person they then demanded invoices from me.

I sent the invoice and the response I got was that this is an insurance for someone else. Then I asked for my money back and suddenly I had the insurance and I can claim.