1 reviews | Active since Feb 2012
Insurance *******
<p>MTN accepts premiums for insurance on 1000's of customers but are unable to deliver or be contacted at time of claim. They always say that they are having system problems and they cannot be reached ever. Email. phone Mobile. It is shocking in the age we live in to have this kind of service</p>
Good Day Jashwin
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Good Day Jashwin
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
I have seen reviews where people have been waiting months for service delivery on this issue. It is a service that needs immediate turn around. Does MTN management know that you guys cannot be contacted and that people are complaining about waiting up to 4 months for service.
Send me e-mail correspondence so that at least there is a channel to communicate
I have seen reviews where people have been waiting months for service delivery on this issue. It is a service that needs immediate turn around. Does MTN management know that you guys cannot be contacted and that people are complaining about waiting up to 4 months for service.
Send me e-mail correspondence so that at least there is a channel to communicate