1 reviews | Active since Jun 2016
Insurance response nightmare
<p>I had a query with MTN insrance and decide to phone to get a quick answer. After being kept on hold for more than half an hour i (and not anyone picking up), I decided to rather write an email. This then said I might only expect a reply within 5 days!!!! How is this for service?? And best of all, even after the 5 days I still didnt get any response. Now I am back to trying to phone and I have been waiting on the line again for more than half an hour.</p> <p> </p> <p>I thought Telkom was the worst, but MTN has just proved me wrong! This is terrible!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********