Insurance response
<p>My partner reported that his phone was ****** at the Mtn branch in Westgate shopping centre. They then filled in a claim form that was meant to be sent to the insurance. Upon inquiry they informed him that their insurance department has a back lock. Yet its been TWO WEEKS since he submitted the claim form, he has not received a call from anyone apologising for this matter. When calling the Mtn number : ********** , it states that they haven’t received the claim form.</p> <p><br />Mtn is really being *********** and treating their customers with zero professionalism. He has never missed a payment, yet when insurance has to deliver, they fail. Can you imagine the inconvenience that is caused by being without a phone. This is really disappointing</p>
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MTN South Africa's replyOfficial
15 Aug 2016, 17:23Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply15 Aug 2016, 17:23
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,