insurance refuse to pay

TO WHOM IT MAY CONCERN

Good day I'm Vuyolwethu Ntsondwa cellphone number ********** 367 I took an insurance last year of my two combo devices that I took on one contract at MTN in Queenstown then I lost one of the phones when I claim Mtn insurance keep sending me up and down telling me to fax them the prove which I did and im also surprised coz they never send me a contract of the insurance they only send their Terms and conditions via SMS so when do follow up they are telling me different stories First (my emails were not clear )then"( one dual phone is insured with two IME numbers) then again (both phones are blacklisted )again (only one is insured which is not the one that is lost) so on and on lots of stories. I called them several times asking questions all I get is different answers now I even ask them to send me a contract with each and every details of my insurance contract with them, they never send it .I call last week an egent call Roozan help me and she promise to send but she never did, and not even call me to inform me that she cannot assist me I had been waiting I will be happy if u can find it in your heart to assist me since last year I was dealing with this claim Thank you

Regards Mr V Ntsondwa ********** 367