Insurance Query

FOR A COMMUNICATION COMPANY YOUR COMMUNICATION SUCKS!!! <br> <br> I have been with MTN for as long as I can remember but now the Cell C buy out contract option seems appealing. I have been trying to get hold of MTN for 2 weeks to update my insurance and to discuss it. Most people like to talk to someone but this has gotten to the point of me actually having to hello peter. If I had known I would have done it instore when I upgraded.<br> <br> 1. I have called every day and waited between 10 to 15 minutes each time I have tried. The longest is 30 minutes. All from Landline incase you actually call me back. <br> 2. I have e-mailed asking to be called and faxed the form as requested no reply. <br> 3. I have tweeted and asked for my number. Sent is and no response. <br> 4. I refuse to spend my lunch break trying to get to speak to someone and wait and wait. <br> 5. The fact that other departments cant transfer or put you through is PATHETIC! <br> <br> So I have tried and hope that someone assists<br> <br> <br>