EM
Elizabeth M
1 reviews | Active since Jan 2016
05 Sept 2016, 11:33
Insurance Queries
<p>I sent through a request for my handset to be collected because of demanded caused. After not being able to get through on the telephone i sent them an email Mid July, my email was only responded to early August after a couple of follow up emails had been sent. Mid-August confirmation came through that my handset will be collected for repairs</p> <p> </p> <p>I’m still sitting with the phone that was supposed to be collected mid-August</p> <p> </p>
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MTN South Africa's replyOfficial
05 Sept 2016, 15:54Good day Elizabeth,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply05 Sept 2016, 15:54
Official
Good day Elizabeth,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,