CW
Christoff W
1 reviews | Active since Jun 2015
25 Aug 2015, 16:56
Insurance on Handset
I upgraded my contract. Took out insurance on the handset. Was told I need to sign a letterhead from my company for the upgrade. Lost the phone. No insurance was in place. I received no correspondence about them needing a letterhead for the insurance. Who's fault is this now. I'm told by MTN that if there is no proof of insurance on their system they can't expidite the matter further. Surely the onus must be on the store and the consultant who did the upgrade? I have been without a phone from MTN for 4 months now. And I can't cancel the contract. What must I do?
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MTN South Africa's replyOfficial
27 Aug 2015, 14:36Hello cvzvanwyk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately we do not have any records of insurance on your account or any payments made for insurance cover, therefore you handset is not covered with MTN Insurance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately we do not have any records of insurance on your account or any payments made for insurance cover, therefore you handset is not covered with MTN Insurance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply27 Aug 2015, 14:36
Official
Hello cvzvanwyk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately we do not have any records of insurance on your account or any payments made for insurance cover, therefore you handset is not covered with MTN Insurance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately we do not have any records of insurance on your account or any payments made for insurance cover, therefore you handset is not covered with MTN Insurance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***