Insurance office does not answer their phones

I have called the MTN insurance office for the last week and am not able to get hold of them on week days at all.<br> I have called on many occasions, after holding on the line for 20 minutes the line is automatically cut/dropped.<br> I have only been able to successfully contact the insurance office this past Saturday - over a weekend.<br> <br> after sending the insurance claim document again to specific agent on Saturday morning - I have still not had any contact from the insurance office, it is Monday again....<br> I am once again trying to call the insurance office-, they are again not answering their phones....<br> <br> How am I supposed to follow up on my query if nobody answers the lines???<br> <br>