GN
Godsend N
1 reviews | Active since Aug 2015
15 Aug 2015, 21:55
Insurance not transferred to new contract phone!!!
The lady that works at MTN said,last year 28 November 2014 when I was taking my upgrade, that she will transfer the insurance from the old phone to the new upgrade and now the new upgrade got ****** and they say that the transfer was never made so they are denying me to my claim like it's my fault.
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Replies (1)
MTN South Africa's replyOfficial
03 Sept 2015, 11:03Hello Godsendgood,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
***:
We do not pick up that have had insurance service added to the account with the upgrade done on the account. MTN do not have charged you with this fee.
The insurance could have been done with 24 Hour Mobility. You can contact them on *** or via email *** to assist you with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
***:
We do not pick up that have had insurance service added to the account with the upgrade done on the account. MTN do not have charged you with this fee.
The insurance could have been done with 24 Hour Mobility. You can contact them on *** or via email *** to assist you with feedback.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply03 Sept 2015, 11:03
Official
Hello Godsendgood,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
***:
We do not pick up that have had insurance service added to the account with the upgrade done on the account. MTN do not have charged you with this fee.
The insurance could have been done with 24 Hour Mobility. You can contact them on *** or via email *** to assist you with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
***:
We do not pick up that have had insurance service added to the account with the upgrade done on the account. MTN do not have charged you with this fee.
The insurance could have been done with 24 Hour Mobility. You can contact them on *** or via email *** to assist you with feedback.
Kind Regards,
Alice van der Merwe
***