insurance not responding
On the 29/09/2015 I submitted a claim for a broken iphone 6puls and no one has ever called me to come and collect the phone.I have sent countless emails and phone calls,but the insurance doesnt respond.I tried the stuff at the different branches but they also sent emails and someone will contanct me but still nothing happen.ref ***8 usd ***
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MTN South Africa's replyOfficial
14 Apr 2016, 16:56Hello solocitirox,
Thank you for your post.
Please accept our apologies for the inconvenience experienced and lapse in service
Kindly be advised that we have escalated the matter to our Insurance division for urgent attention. They will revert to you with Feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced and lapse in service
Kindly be advised that we have escalated the matter to our Insurance division for urgent attention. They will revert to you with Feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply14 Apr 2016, 16:56
Official
Hello solocitirox,
Thank you for your post.
Please accept our apologies for the inconvenience experienced and lapse in service
Kindly be advised that we have escalated the matter to our Insurance division for urgent attention. They will revert to you with Feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced and lapse in service
Kindly be advised that we have escalated the matter to our Insurance division for urgent attention. They will revert to you with Feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,