MC
Mykaila C

1 reviews | Active since May 2009

02 Dec 2016, 13:12

Insurance Nightmare

<p>I cracked my phones screen in October which I then contacted MTN, a lady called me back. I sent through the repair costs in October and re-submitted it again but have heard nothing from them. No one answers the calls at their call centre, I cant tell you how much money I have wasted trying to get hold of them for some solution. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Dec 2016, 12:44
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Kindly be advised that our insurance department has been outsourced.

The service provider Pinnacle Marketing Insurance will assist with any request for insurance purpose.

The request has been sent to them for assistance, the contact number ***.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,