1 reviews | Active since Aug 2016
Insurance nightmare
<p>On the 7th August I was ******, I've been struggling first of all to get my phone blacklisted, that took 5 days and 4-5 visits to an mtn store and I still had to sort out the blacklisting on my own because they couldn't help me, its been 2 weeks and I am still waiting on mtn to tell me my claim I. Approved, this is the worst service I ever got in my life, over R2000 a month and this is the service we get</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
I still did not receive a call from mtn insurance, I called them waiting another 10minutes for them to answer, after all the waiting the agent tells me that my claim is still with the assesor and by end of business I will get a response, this is really rediculous and seriously thinking of taking my 3 contracts to another servise provider that actually give me some good reasonable service
I still did not receive a call from mtn insurance, I called them waiting another 10minutes for them to answer, after all the waiting the agent tells me that my claim is still with the assesor and by end of business I will get a response, this is really rediculous and seriously thinking of taking my 3 contracts to another servise provider that actually give me some good reasonable service