1 reviews | Active since Feb 2010
Insurance nightmare
Pinnacle informed me that they have cancelled my insurance with them but MTN continues to debit my account with two insurance premiums in my invoices for June, July and August 2017.
Please arrange for a refund into the bank account you are debiting as Pinnacle claims not to have access to my MTN account.
Urgent, please.
Regards
Thank you for your post,
We acknowledge the receipt of your complaint and and apologise for the inconvenience experienced.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post,
We acknowledge the receipt of your complaint and and apologise for the inconvenience experienced.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,