1 reviews | Active since Aug 2016
Insurance nightmare
<p>I sent in my claim form for my damaged phone on the 30th of July. MTN insurance promises to handle claims within 5 days. I have been emailing and phoning after the 5 day mark. Finally on the 12 th of August I got through to someone at the call center. I was told that my claim was received but not processed and that I would be contacted by the end of the day regarding my claim. Of course that hasnt happened... I have been without my phone for too long now and I dont know who to contact or complain to. I must now spend money on legal fees to get answers from them. PLEASE STAY AWAY FROM MTN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********