RD
Ruandre D
1 reviews | Active since Jun 2015
29 Jun 2015, 19:41
INSURANCE - MTN NON RESPONSIVE
On 12 June, I submitted my insurance claim form for my iPhone screen crack. The automated email included the following: <br> <br> \Due to a temporary issue that we are addressing
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Replies (1)
MTN South Africa's replyOfficial
10 Jul 2015, 14:14Hello ruandrevandyk,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that this matter has been escalated to the insurance administrators for urgent attention. They will contact you directly with feedback.
Once again please accept our apologies for the delay in service delivery.
Kind regards
Letumile
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that this matter has been escalated to the insurance administrators for urgent attention. They will contact you directly with feedback.
Once again please accept our apologies for the delay in service delivery.
Kind regards
Letumile
REQ:***
MTN South Africa's reply10 Jul 2015, 14:14
Official
Hello ruandrevandyk,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that this matter has been escalated to the insurance administrators for urgent attention. They will contact you directly with feedback.
Once again please accept our apologies for the delay in service delivery.
Kind regards
Letumile
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that this matter has been escalated to the insurance administrators for urgent attention. They will contact you directly with feedback.
Once again please accept our apologies for the delay in service delivery.
Kind regards
Letumile
REQ:***