AD
Anele D
1 reviews | Active since Jul 2011
05 May 2016, 08:24
Insurance Line?
I have been having issues getting in contact with your insurance line for the past 30 days, with countless claims submitted online and no respnse, fortunately, after not iving up, I received an email on April 30 acknowlending that someone should call me to process the clain however nothing has happened since then, the most puzzling thin is that you debited my account this month end which is clearly something you never seem to miss. I NEED SOMEONE TO CALL ME AND PICK UP MY PHONE TO BE FIXED LIKE WE AGREED WHEN i PAYED YOU A RIDICOULUS AMOUNT OF R170 A MONTH. TAKE RESPONSIBILITY. MY CLAIM NUMBER IS [#***9]
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 May 2016, 08:46Good day Anele,
We are truly sorry for the delay with the claim and for the breakdown in service experienced.
We were unable to locate a claim or an account with the cell-phone number provided in the post to check on the status of the claim, so we've now requested the management team within our Insurance Department to intervene and make contact with you to resolve the matter amicably.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply05 May 2016, 08:46
Official
Good day Anele,
We are truly sorry for the delay with the claim and for the breakdown in service experienced.
We were unable to locate a claim or an account with the cell-phone number provided in the post to check on the status of the claim, so we've now requested the management team within our Insurance Department to intervene and make contact with you to resolve the matter amicably.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,