Insurance is a **** !

I logged a claim on the 10th December 2024. I have made numerous calls to the helpdesk , with each call theres a different outcome or that the claim is still under review.

Today I called and was advised that my claim might not be paid out due to negligence , as it was a unattended vehicle. While the cover clearly states that it is for loss, theft or damage.

All because I moved and in the process my phone got ******/lost.

And to top it off I was told that if my claim is declined , they will cancel my cover automatically and no refunds will be due to me.

My question was what is the clause in the policy that states negligence ? So we paying insurance in vain and get no compensation?

Car insurace does not even take this long , yet a phone does ?

The service is appalling to say the least !