1 reviews | Active since Dec 2016
Insurance , incompetence and total customer-lack -of-care from MTN and SmartLine Plus
<p>Sent my iphone in to repair a small crack in the sceen. The phone itself was workng perfectly. Was (eventually) sent an "exchange" phone. IT DID NOT WOR****! Tried and tried to phone SmartLine Plus. no reply on cell phone or landine. Contacted MTN insurance by e mail becasue I could not ever get through on the phone.( ********** , ********** 000 ********** ). I got an immediate automatyted reply with a reference number with a promise to contact me in 5 days, Not a word. Contacted MTN on the phone and was promised the manager was 'escalating' the issue - not a word. Put a entry on MTN website. Not a word. Sent an internet complaint. Promise to contact me in 5 days. REALLY???? I have been withourt a phone since early November and NOTHING is being done. You have no customer service at all. I have 3 contracts with MTN...you can be sure that not one of them will be renewed.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***