Insurance Gives Zero Feedback - Poor Service

My phone needs to be repaired and I completed all the necessary forms and sent them in for approval. MTN did send me a receipt mail stating it will take up to 5 days for the claim to be logged. Since then I have not received any feedback or response and I now have to make additional plans for a loan phone as I cant work with the broken phone. This is total unacceptable since I do my payments timeously and without any issues. But when it comes to service delivery MTN is NO WHERE to be found. Their insurance department phones are just ringing and no one seems to pick up, this is if you don't get cut off along the way!!! <br> It is really frustrating if you pay for a service without actually receiving the necessary and required attention. TOTALLY unacceptable and their Insurance service is very very poor!!! If they can at least respond to my mails of which I do receive read receipts, but needless to say absolutely NO feedback or response at all. A real pity I subscribed to their Insurance instead of my own! Bad service for sure. How long will I still need to wait for before they respond!!!