1 reviews | Active since Oct 2016
Insurance Frustration
<p>The form said 24 hours turnaround time, but that is far from the truth. I lost my phone Saturday which I use to get clients and work with. I submitted a claim Monday morning 08h30. They said it would be done asap. I phoned 3 times yesterday just to be told they will escalate the matter as urgently. The last lady I spoke to said they will have it sorted by 09h00 this morning. I should have expected it to be a lie, but I had hope that MTn will deliver. Iwent to the store this morning and was told the turnaround time could be as long as 14 days which is unacceptable as people are depenadant on their phones and thats why I have insurance for everything. Today I tried calling the call cente, but was told that the call center has been closed??????????????? on a weekday. I phoned MTn on 808 and whas told they dont know what is going on. No one so far could assist me, but I dont complain when I make payments to MTN every month for the past 10 years. Please MTN help me as this is not the way to do business. Regards,</p> <p>Campbell</p>
Good afternoon Campbell
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Good afternoon Campbell
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Once again I come home with a headache from having to deal with MTN. I have never been so frustrated with a company as I am with MTN now. From my complaint this has happened from MTN side. NOTHING. Not one person can call me and try and help. I have so many complaints that has been escalated that by now it is probably with the CEO. Maybe he will call me. I went to the Bloemfontein office hoping to get help there. First of all the lady told me that my claim will take 3 weeks, thats after the form said 24 hours, the call centre said 3 days and the another one said 14 days. I am not sure MTN nows what is going on in their own company. I saw the manager Peggy. After n huge argument she promised me she would send my complaint to the insurance manager and get back to me. Well that was another LIE. I called her 4 times without getting a call back from her. The call centre is usless as no one answers the PHONE. Which I am sure MTN has a lot of. I was told by Peggy that they had retrenchments and that is causing a delay and their system was offline for 2 days, but not once did anyone after my numerous complaints take 2 minutes to call me and try and assist me. I can truky say that this is the worst service I have ever received from any company. I cant understand how you can treat people this way and deliver no service, but still have clients. If someone from MTN reads this. Please call me as I cant call you because no one answers. If you cant help me with my claim please then allow me to cancel my 2 contracts and move to MTN. All I want is my claim finalised and make use of my phone again, but if you are unable to do it please I am asking you to let me cancel my contracts without penalities and move to Cell C. I cant go on like this any longer. THIS IS PATHECTIC SERVICE. I am sure once again no one will get back to me.
Campbell
**********
Claim - **********
Once again I come home with a headache from having to deal with MTN. I have never been so frustrated with a company as I am with MTN now. From my complaint this has happened from MTN side. NOTHING. Not one person can call me and try and help. I have so many complaints that has been escalated that by now it is probably with the CEO. Maybe he will call me. I went to the Bloemfontein office hoping to get help there. First of all the lady told me that my claim will take 3 weeks, thats after the form said 24 hours, the call centre said 3 days and the another one said 14 days. I am not sure MTN nows what is going on in their own company. I saw the manager Peggy. After n huge argument she promised me she would send my complaint to the insurance manager and get back to me. Well that was another LIE. I called her 4 times without getting a call back from her. The call centre is usless as no one answers the PHONE. Which I am sure MTN has a lot of. I was told by Peggy that they had retrenchments and that is causing a delay and their system was offline for 2 days, but not once did anyone after my numerous complaints take 2 minutes to call me and try and assist me. I can truky say that this is the worst service I have ever received from any company. I cant understand how you can treat people this way and deliver no service, but still have clients. If someone from MTN reads this. Please call me as I cant call you because no one answers. If you cant help me with my claim please then allow me to cancel my 2 contracts and move to MTN. All I want is my claim finalised and make use of my phone again, but if you are unable to do it please I am asking you to let me cancel my contracts without penalities and move to Cell C. I cant go on like this any longer. THIS IS PATHECTIC SERVICE. I am sure once again no one will get back to me.
Campbell
**********
Claim - **********