kM
kabelo M
1 reviews | Active since Oct 2012
14 Dec 2015, 09:05
INSURANCE FEEDBACK
ALMOST A MONTH SINCE SUBMITTING MY CLAIM FORM AND HANDED IN MY DAMAGE CELLPHONE AT THE MIDRAND REPAIR CENTRE, THERE IS STILL NO FEEDBACK FROM INSURANCE, I CALL EVERYDAY TWICE AND WAIT ON THE FONE FOR 40MIN TILL I HANG UP, THE CALL CENTRE IS NOT WORKING, ONLINE ACCOUNT ALSO NOT WORKING REGARDING MANAGING THE CLAIM PROCESS???!!!!!!!!!!!!!!!!! EMPTY PROMISES
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MTN South Africa's replyOfficial
17 Dec 2015, 10:24Hello mokoka30,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply17 Dec 2015, 10:24
Official
Hello mokoka30,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,