EJ
Emile Johannes-Smith
1 reviews | Active since Mar 2015
27 Oct 2016, 13:14
Insurance fail
<p>I logged a claim for my damaged handset (cracked screen) to be repaired. My phone was collected on 14/10/2016 and booked into the repair centre on 17/10/2016. I was advised that the repair would take 5 working days, however it has almost been two weeks and I haven't received any correspondence regarding my damaged device. i then decided to call Smartphone Plus, since I can't get through to MTN insurance in order to find out how far along the repair is. i was advised by Smartphone Plus to call the repair centre, which I then did. The repair centre then advised my of a quote of R4000+ for the repair and i told the consultant that I am insured with MTN insurance. The consultant then put me on hold for 10 minutes after which I dropped the call because I could not wait any longer. I would like to know what is going on and when I will get my phone back.</p>
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
27 Oct 2016, 15:04Thank you for your post.
We apologize for any inconvenience incurred.
The request has been sent to the insurance department to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply27 Oct 2016, 15:04
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The request has been sent to the insurance department to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
EJ
Emile Johannes-Smith's updateReviewer Update
10 Nov 2016, 12:38I received a call after I wrote the previous hellopeter review more than a week ago. The agent promised my repair will be escalated and I should receive my phone back, yet another week has passed and I have no phone. I can not get through to your call centre. I want my phone back immediately!!
EJ
Emile Johannes-Smith's update10 Nov 2016, 12:38
Reviewer Update
I received a call after I wrote the previous hellopeter review more than a week ago. The agent promised my repair will be escalated and I should receive my phone back, yet another week has passed and I have no phone. I can not get through to your call centre. I want my phone back immediately!!