1 reviews | Active since Aug 2016
Insurance Double charge 2 months
<p>MTN/Pinnacle marketing have been double charging me for my device insurance for the past 2 months. I have communicated this to them and was given the run around. Pinnacle people say that the issue is with MTN and MTN consultants say the issue is with Pinnacle. I was asked to sent an email with the statements attached but I have still not recieved any feed back about this issue. This issue dates back to begining of June 2017 </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***9
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***9