Insurance disaster

I'm not happy with how Mtn cellphone insurance works, my cellphone has s charging fault and I logged a claim with them on the 20th January 2023 as my cellphone is under insurance with Mtn.

Ever since I logged the claim I've been waiting for feedback but have not received it. I was told that after sending documents then assessment will be done and the device will be collected from my home for it to be fixed, upto today the claim status on the app says assessment in progress.

If the assessment of claim can take 2 weeks then how long is my phone going to be booked in and be fixed for. I've been paying the insurance from more than 2 years now but that doesn't count for nothing. I'm not happy at all am I supposed to suffer while I took out the insurance to have peace of mind.

I'm not happy period!