uU
unathilinda U
1 reviews | Active since Jun 2016
04 Feb 2019, 13:11
Insurance department lack of urgency
Hello, I lodged an insurance claim last week and it was approved last week and I paid the excess then. I am still waiting for the insurance department to revert back to me as they keep telling me that they are trying to source a phone for me. In the interim I am left without a phone and they have no sense of urgency when it comes to this. Claim ref is MTNCP **********
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Replies (2)
MTN South Africa's replyOfficial
05 Feb 2019, 10:40Good day Unathi
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply05 Feb 2019, 10:40
Official
Good day Unathi
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
uU
unathilinda U's updateReviewer Update
05 Feb 2019, 12:12Again, dealing with *********** people. I called again today after I was fooled and told that I would receive a call yesterday to advise on the status of my phone. The guy eventually after a long back and forth told me that I could get a phone. I asked that I go get it somewhere and he said I cant. Why can I not fetch this phone myself as you have MTN offices all over the country. You offering a Samsung Note 8 and telling me that I cannot fetch it, that is bull to put it lightly. You people do not treasure your customers at all.
uU
unathilinda U's update05 Feb 2019, 12:12
Reviewer Update
Again, dealing with *********** people. I called again today after I was fooled and told that I would receive a call yesterday to advise on the status of my phone. The guy eventually after a long back and forth told me that I could get a phone. I asked that I go get it somewhere and he said I cant. Why can I not fetch this phone myself as you have MTN offices all over the country. You offering a Samsung Note 8 and telling me that I cannot fetch it, that is bull to put it lightly. You people do not treasure your customers at all.