Insurance department

<p>Good day, I logged a call on 11th August 2016 for my handset to be repaire, Samsung A5. </p> <p> </p> <p>I got a message on the 30th August:</p> <p>Kindly note that your damage claim has been loaded and your claim details sent to our courier company, Smartphone Plus. A consultant from Smartphone Plus will contact you to make collection arrangements of your damaged handset.</p> <p> </p> <p>I then sent an email on the 6th September to notify MTN that I hadn't received and assistance from Smartphone Plus. During the month of September I kept on getting calls from their consultanst who wanted to come and pick up my phone. I asked them to only pick it up once they have a loan phone for me; of which they only got on the 28th September. I asked them to inform me before they send the courier to pick up as I would first have to first back up and clean my phone. Today being the 3rd October a loan phone was delivered; the phone doesn't register my sim card and even those of my colleagues which we tried on the phone. When I phoned the people in their call centre were unprofessional. One said they didn't know when they would have another loan phone for me and didn't bother to ask me for an altenative number to call and inform me when they do get one. I tried phoning into the insurance department, but I kept on holding for too long and then the phone would cut more than 3 times.</p> <p> </p> <p>This is really frustrating as I use the phone for work and personal matters. </p>