1 reviews | Active since Sept 2015
Insurance deductions-9 months after cancellation
<p>I cancelled my insurance via e-mail and received confirmation that it was cancelled. In November I noticed the deduction for the motnhly fee continued and I queried via e-mail, telephone and a visit to the tyger valley mtn store-I was assured it would be sorted and I would be refuded. I am sad to report that to this day-the insurance deductions are stil continuing aid my instore visits and phonecalls. I am very disappointed with MTN. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
8 business days after the above response, still no communication or assistance in resolving this matter. This is completely unacceptable.
8 business days after the above response, still no communication or assistance in resolving this matter. This is completely unacceptable.
A month later still no word from MTN !!!!!!!!!!!!!!!!!
A month later still no word from MTN !!!!!!!!!!!!!!!!!