Insurance deduction fees not deducted for 4 months

<p>All I ask is the mess to be resolved regarding as to why the insurance fees not deducted and when is it going to be deducted because I spoke to Rene from Pinnacle and she said on their system my device is indeed insured and told to call MTN 808 number to inquire about the billing since they don't deal with the billing.<br />I then called MTN 808 and told to call the I'm told to call ********** 667 which then tells me to call ********** 084 which tells me to call 808 which tells me to call the two previous two numbers, so I'm actually being made a fool because when I call the 808 the consultants tell me they don't deal with reference numbers to my query and keep me on hold till they drop my call with no solution to my query.<br />This needs to be sorted out and someone must be held responsible for not doing their job.<br />Am hoping this is the last time I'm dealing with this issue and I've been a loyal customer for MTN for 14 years now and this is how I'm rewarded by MTN.<br />This is unacceptable as it's been over a month dealing with this issue and resolution, all I get is that I'm being sent to from pillar post regarding my query because someone didn't do their job properly and they passing the buck not wanting to take responsibilty of their incompetence.</p>