AW
Alwill W

1 reviews | Active since Apr 2015

07 Jul 2016, 06:29

Insurance confusion continues

<p>On the 19th of May I posted this review:<br />I am trying to cancel the insurance on one handset that I am no longer using. When contacting MTN about this I have now twice received the response that there is only insurance on one of the 2 handsets that I have. After I point out that there are clearly 2 debit orders going off against my account every month I do not receive any further communication. I need someone to look into this.<br />--<br />Following this, MTN called, but unfortunately I missed the call. Since then there has been no other call back. This is very poor. I really need someone to phone me again in order to sort this out.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Jul 2016, 18:24
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********