1 reviews | Active since Apr 2015
Insurance confusion
<p>I am trying to cancel the insurance on one handset that I am no longer using. When contacting MTN about this I have now twice received the response that there is only insurance on one of the 2 handsets that I have. After I point out that there are clearly 2 debit orders going off against my account every month I do not receive any further communication. I need someone to look into this.</p>
Good Day willw,
Thank you for your post.
Apologies for the lapse in service and inconveniences that you experienced as a result of this. Kindly be advised that the matter has been escalated to the management team of our Insurance department for urgent attention.They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Good Day willw,
Thank you for your post.
Apologies for the lapse in service and inconveniences that you experienced as a result of this. Kindly be advised that the matter has been escalated to the management team of our Insurance department for urgent attention.They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
still no call back. very disappointing that there is no follow up since I missed the call.
still no call back. very disappointing that there is no follow up since I missed the call.