Insurance compromised my device
After reporting my device, they collected for repairs. I questioned the provider they are using to fix phones and asked why they don't use Apple as this phone is still under warrantee. They said thats how it is. I got my phone back and now the battery lasts 2 hours...the screen doesn't respond all the time and I have to lock/unlock to get it working again. I warned them that I am not happy with the service provider they use...still now I am sitting with a compromised phone that will never be the same again...and they want to repair it again. I am so disappointed in MTN and the way they logistics / customer service is getting worse day by day. They promised a courier and a loan phone...I am still waiting. Unacceptable.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,