insurance complain

<p>hi,i asked mtn insurance to be cancelled in April 2017 before my monthly debit order goes through and the consultant said its cancelled i just found out today that they still billing me for it.i even sent them an email in May to ask a comfirmation which i ddint get even now,so i dont understand why is not cancelled cause now is affecting my affortadability.i want my money to be reversed.now i have another claim on the the other number which they havent sorted it out because they require a proof of insurance showing the phone that i am making a claim on it but heres a thing how can you ask me that were by every month you debit my account and it even shows on the invoice,when i call they refer me to the mtn branch which i went to is diepsloot they couldnt help they told me that they cant be able to print the only guys who be able to do that is mtn insurance which means i must call them again.it seems like they dont want to help me but i am paying every month</p>