Insurance company changed without telling me
<p>I am Renita Lategan.</p> <p>I took out another contract with MTN and app**** to insure the phone with mtn. I sent the application on the 21st of November 2016. Someone mailed me back while I was on leave that they now do MTN insurance a company called Pinnacle marketing. Now they want to insure the phone but the rate is higher than the MTN rate was. This is unacceptable as I app**** for the insurance on the 21st of november 2016. No one phoned me or made contact with me. I even phoned mtn (no one ever answers the phone) then at the 5th of dec 2016 this pinnacle company took over the insurances for phones, now they want to charge me more. That's unacceptable since I app**** before this company took over. And then I must still do their work for them. Cause they now need the contracts to see what they need to insure. Surely if MTN wants to change insurance companies they should do the work in providing the new company the contract and cellular device details. Thats not my job. And how can you just change providers without informing customers. Cause I can see myself already having a problem when I have to claim. I would contact MTN cause I still think MTN is the provider then to find out its not. Then I contact the new company. Then they wont help me cause they dont have my contract details and cellular handset details. </p> <p>I dont want to pay the new rate cause app**** before the change. So please contact this company and explaine that to them. Since I get through to anyone at MTN. not sure why you have phones if you dont use them. </p> <p>Please only contact me once this has been done. </p> <p> </p>
and no response yet. had to facebook you to get attention, and still my wife has not been phoned to sort this problem out.
I am not paying more for the insurance than what I app**** for, MTN had to process the insurance application form when it was sent, not after they changed to a new company.
phone my wife ********** 549, will definitely not renew the contracts with MTN
and no response yet. had to facebook you to get attention, and still my wife has not been phoned to sort this problem out.
I am not paying more for the insurance than what I app**** for, MTN had to process the insurance application form when it was sent, not after they changed to a new company.
phone my wife ********** 549, will definitely not renew the contracts with MTN
Thank you for the very late reply.
I app**** for another insurance product. This apllication was done via e mail on 21nov 2016. I got an e mail back that the query will be resolved in 3 to 5 working day. This means for pinnacle marketing took over. I was contacted only this year.
I dont want to pay the new premium since i app**** before the change.
And just to note. I did not receive an sms. My wife had to do all the work to sent the imei numbers and phone details of the insurance on ********** 453. Surely thats your job.
Please get a manager to sort this problem for the new application made on 21nov. Like I said it was done before the change. And you promised a 3-5 day turn around.
If i look at the one week response time i can see you short staffed.
Thank you for the very late reply.
I app**** for another insurance product. This apllication was done via e mail on 21nov 2016. I got an e mail back that the query will be resolved in 3 to 5 working day. This means for pinnacle marketing took over. I was contacted only this year.
I dont want to pay the new premium since i app**** before the change.
And just to note. I did not receive an sms. My wife had to do all the work to sent the imei numbers and phone details of the insurance on ********** 453. Surely thats your job.
Please get a manager to sort this problem for the new application made on 21nov. Like I said it was done before the change. And you promised a 3-5 day turn around.
If i look at the one week response time i can see you short staffed.