Insurance claims department-Non existent

on about the 25th of January we lodged a claim as per MTN 's procedure.<br> Today is the 16th of February,and no one has come to pick up the phone,nobody has phoned us,nobody has contact us in any way.<br> We have been trying to phone and e-mail them,but I Think that number does not work.<br> This must be the most pathetic service I have ever experienced.<br> I have even lodged the claim a second time at the MTN shop in Carnival Mall,to see if I can get a response.HaHaHa,big was my surprize when again I received no response what so ever.<br> I WILL NEVER MAKE USE OF YOUR INSURANCE AGIAN