1 reviews | Active since Oct 2016
Insurance Claims
<p>I have submitted a claim form on the 7th of July 2016 to have my phone fixed (broken screen). On the 21st of July I received a mail saying the claim has been submitted. Since then I have tried numerous times to speak to someone. It's now been 3 months almost and NOTHING or NOBODY has contacted me. When I call the claims number it is telling me they are waiting for some sort of POLICE DOCUMENTATION. What the hell. My screen is broken, my phone is not ******!!!!!!! The automated system tells me to press 0 to speak to a consultant, when I do that it tells me the selection is invalid and cuts the call. SERIOUSLY!!!!! Hello Peter is my only way to get in contact with someone at MTN. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***